Please read carefully before confirming your booking.

Terms of Booking

New Life Conference Centre & the let of Riverside Centre Units operate under the umbrella of New Life Conference Centre Limited (NLCC Ltd). Facilities are set based on agreed published/quoted rates and the terms & conditions of booking and venue hire described below. 

Conditions of Acceptance of Booking

For provisional bookings, rooms will be held for 7 days or up to 7 days before the event, whichever is sooner. 

NLCC Ltd will only consider a booking confirmed when the booking confirmation has been sent by email, fax or postal mail and is received by NLCC Ltd.

If the above timescales are not met it will be assumed by NLCC Ltd that the dates can be offered to other interested parties.

New Life Conference Centre & Riverside Centre Quotation & Event Details

NLCC Ltd quotations will be issued on request to the client or organiser following an event enquiry. 

NLCC Ltd quotations will detail agreed event dates, number of delegates, rooms booked, catering services, and additional equipment required. 

The final number of delegates must be confirmed no later than five working days before the event.

Standard NLCC Ltd room hire rates are set according to from/to hire times as published on our price lists.

Payment

Upon successful completion of the event, NLCC Ltd will issue an invoice for the full and final amount, which should be paid in full within 14 days of the invoice date. Any challenge or objection to any part of the invoice must be made in writing within five working days of receipt of the invoice otherwise invoice should be paid in full. 

Commission

NLCC Ltd operates a commission policy. The commission will be paid to event management companies and third parties who introduce clients to NLCC Ltd.

Cancellation Policy

Cancellation of the booked event given in writing more than 28 days before the event date will result in no charge to the customer. 

Cancellation 14-28 days before the event date will incur a charge of 50% of the total room booking cost, including all refreshments and equipment booked for each day’s event.

Cancellation within 14 days before the event date will incur a charge of 100% of the total room booking cost, including all refreshments and equipment booked for each day’s event. 

Cancellation of events within 28 days of the booked event will only attract 30% of the room booking cost if the event is rescheduled & held within 28 days of the original date.

Running Time

Should an event exceed the hours stated and agreed for your event, there may be additional charges for every hour or part thereof. NLCC Ltd generally has clearance teams organised for agreed event finish times to prepare for the following events.

Safety & Fire Regulations

All events are subject to compliance with current Health & Safety and Fire Safety Regulations and to the requirements of any other relevant authorities. Organisers are responsible for carrying out all necessary risk assessments for their events. 

NLCC Ltd requires notice in advance of any aspects of the event which may necessitate special safety or security arrangements.

The organiser will be responsible for all consequential costs.

Organisers should ensure the provision of adequate First Aid personnel if risk assessments are required.

All electrical appliances brought to the site by the client should be tested by current electrical safety legislation, damage or injury caused by faulty appliances or equipment will be the sole responsibility of the client.

Loss and Damage

The client is responsible for taking all reasonable precautions to protect the venue, equipment, facilities or any other NLCC property. Any costs incurred by NLCC Ltd for repairs following accidental or negligent damage caused at the event will be chargeable to the client. This includes any necessary cleaning required over and above reasonable wear & tear. NLCC Ltd will take all reasonable care to protect and maintain security for client property and staff but will not take responsibility for any damage or loss of client property or items before, during or after an event. The client must accept responsibility at all times. NLCC Ltd management reserves the right to terminate any event where it is satisfied that continuation will jeopardise the safety and security of staff, delegates, property or the reputation of NLCC Ltd.

Special Conditions

NLCC Ltd is a no-smoking venue; smoking is only permitted at designated external areas on site. 

The client is not permitted to use any part of NLCC Ltd to carry out any illegal activity. NLCC Ltd management reserves the right to refuse admission or expel any person for illegal or inappropriate behaviour.

It is also our expectation that any individual or organisation using our premises for activities involving vulnerable people agrees with our Safeguarding Statement, and requests to use it as a Safeguarding Agreement unless they have their own safeguarding policy in place. This also forms part of our terms & conditions of each booking made at any of our sites.

If NLCC Ltd is rendered unable wholly, or in part, to fulfil its obligations due to Force Majeure, Acts of God, industrial dispute, government regulation or intervention, restrictions on travel, acts of terrorism, delivery, equipment or utility failure or for any other reason beyond the control of NLCC Ltd, in no event will NLCC Ltd be liable for loss of profit or consequential damage from any of these matters?  

Updated January 2025